What to Expect from HR Technology in 2021

Technology has paved the way for many business functions and workplace norms. As such, it has also become increasingly important to the HR Industry. The HR Technology industry will continue to experience accelerated growth throughout the coming years, much of which has also been pushed by the COVID-19 Pandemic. More tools will be used to enhance the employee experience, as well as make data and information accessible to employees regardless of their location. As we move into the new year, here are some of the HR Technology trends expected to impact HR norms as we know them.


  • Self-Service Technology

In recent years, Employee Self-Service (ESS) and Manager Self-Service (MSS) tools have been more widely adopted by HR Technology platforms. Such platforms allow both employees and managers to “help themselves” in HR functions such as accessing payroll, managing time and attendance and onboarding. These tools allow employees and managers to access the necessary data with ease, and without having to go through a third-party to do so. As such, many HR Professionals believe this empowers employees as they have more autonomy and accessibility over these functions. With the recent COVID-19 Pandemic, such technology is also convenient given the fact that many employees started working remotely or on rotation. With the growth of remote work and the increasing demand for more independence, self-service technology is a function that definitely will see growth in 2021.


  • Emphasis on Training & Development

In order for a workplace to stay competitive, its employees have to constantly be learning and upgrading their skillset. Usually, this is done by sending employees out to attend physical classes. However, the pandemic has moved many to pursue courses online instead. In order to make this successful, the experience has to be as immersive and interactive as possible. In order to enable effective learning, HR tech solutions that monitor and evaluate the work people are doing and provide relevant feedback for this is needed. With such functions being developed in the realm of HR Tech, many will continue being reliant on online tools in order to train and develop their employees. 


  • Multiple Functions, One Platform

In recent times, cloud software has been gaining more favour. This is due to the fact that it is flexible and comprehensive, allowing one to access multiple functions on a single platform. Such a function has helped to serve remote work. Furthermore it has made it easier for employees to adapt to a single platform instead of having to learn multiple functions on multiple platforms. As such, the demand for HR Technology that caters to the multiple HR functions on a single platform has skyrocketed, and will continue to do so well into the future.



All in all, 2021 is set to be an exciting year for HR Technology. There are many upgrades coming to HR technology platforms all aimed at enhancing the employee experience and adding convenience and efficiency to daily HR Functions. In order to stay competitive in the market, it is important to ensure that you constantly stay up to date.

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